Frequently Asked Questions
Everything you need to know about your Alex Evenings shopping experience.
How do I determine the best size for my evening gown?
We recommend referring to our specific Alex Evenings Size Guide located on each product page. Since evening wear often requires a precise fit, we suggest measuring your bust, waist, and hips and comparing them to our chart. If you are between sizes, we generally recommend sizing up for easier tailoring.
What is your return policy for special occasion dresses?
We offer a 30-day return window for all unworn, unwashed items with original tags still attached. Please note that items marked as 'Final Sale' are not eligible for return or exchange. Returns must be initiated through our online portal to receive a prepaid shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental United States. We also offer Expedited and Overnight shipping options at checkout for those with upcoming events. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on the destination and weight of the package. Please note that customs duties and taxes are the responsibility of the recipient.
How should I care for my Alex Evenings garment?
Most of our evening gowns and separates are crafted with delicate fabrics, sequins, and beadwork. We highly recommend professional dry cleaning only to maintain the integrity and beauty of the garment. Please check the care label inside your specific item for detailed instructions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal, Apple Pay, and Google Pay. For your convenience, we also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.